EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
...salary, Integral offers a comprehensive benefit package. Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our...
...Urgent Hiring: Highly Skilled Temporary Security Officer Event in Marietta, OH Join us as... ...security and event management. Youll be part of a fun, enthusiastic team dedicated to... ...rate of $19.25/hour for a short-term, part-time assignment Opportunity to continue...
...Media, Email, Text, Phone, and in-Person Assist in organizational tasks / duties as needed What you get: # A professional Career with advancement opportunities # Medical and dental insurance # Paid-time off # Paid life insurance Get started today!...
...business processes and identify automation opportunities. Develop, test, and deploy bots using Automation Anywhere. Create reusable... ...teams. Prepare technical documentation and follow RPA best practices. Required Skills: Experience with Automation...
...Immediate Hiring: Remote Entry-Level Position | Flexible Hours | No Experience Needed Location: 100% Remote Job Type: Full-Time / Part-Time Schedule... ...responses Complete basic administrative and data entry tasks Follow company procedures and training...