Job Description

Assistant Business Office Manager

Allentown, PA 

At  Phoebe Ministries Allentown , we’re more than a workplace – we’re a community rooted in compassion and excellence, dedicated to enriching the lives of our residents. 

Why You'll Love Working with Phoebe Ministries:

1.   Comprehensive Health Coverage – Health, Dental, Vision, and Life Insurance.
2.   Competitive Pay – Earn rewarding pay for your skills and flexibility!
3.   Tuition Reimbursement – Advance your career with our support.
4.   Generous Paid Annual Leave – PLUS the ability to sell back unused time twice a year!
5.   Paid Day Off for Your Birthday – Because your day is worth celebrating!
6.   Employee Appreciation Events – Anniversary awards, recognition gift cards, and more.
7.   Mission-Driven Culture – Join a team rooted in respect, integrity, and service.

Responsibilities for an Assistant Business Office Manager with Phoebe Allentown:

1. Meet with all residents and families to discuss the financial impact on the residents within seventy-two (72) hours of admission. Review their insurance coverage and discuss potential out of pocket expenses; review the potential need for Medical Assistance and program requirements.
2. Work independently to achieve accounts receivable/collection goals through room visits, phone calls, letters, and prompt recognition of collection issues.
3. Verify insurance coverage for current resident roster for the SNF on a weekly basis.
4. Continually assesses residents’ financial status to determine potential Medicaid eligibility.
5. Process monthly resident invoices and respond to all inquiries related to the billing within Twenty-Four (24) hours.
6. Obtain payments and post cash batches daily.
7. Reconcile the cash postings to deposits on a weekly basis, ensuring the smooth completion of monthly closeout.
8. Ensures all charges are entered timely and accurately.
9. Provide coverage for resident banking coordinator to include RFMS transactions, dispensing petty cash, and mail management.
10. Provide coverage for Cash Analyst to include managing cash deposits and cash log reconciliation.
11. Processes all resident refunds in an accurate and timely manner.
12. Prepare and submit long-term care insurance claims monthly.
13. Prepare and present the Private Pay AR report for the monthly meeting with campus Administration.
14. Function as the primary point of contact for residents and family concerns, ensuring timely and effective resolution of issues, or escalating them to the Senior Business Office Manager when necessary.

Requirements for an Assistant Business Office Manager with Phoebe Allentown:

1. The ability to deliver excellent customer service to all residents, families, and coworkers.
2. High school diploma required.
3. Minimum one (1) year experience desired, but not necessary.
4. Proficient reading, writing, grammar, and mathematical skills; above average word processing/data entry skills.
5. Working knowledge of SNF resident registration, billing, accounts receivable, cash management, industry regulations, business office operations, insurance benefits, and refund processing.

Candidates who excel are those who can thrive in a positive and respectful Customer Driven Culture while embodying the organization’s Faith in Action Mission, Vision, and Values.

Phoebe is an equal opportunity employer

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